Effective Date: May 3, 2025
1. Return Eligibility
1.1. We want you to be completely satisfied with your purchase from eazzyglobal.com. If you are not satisfied with your order for any reason, you may return the item(s) for a refund or exchange within [number] days of delivery.
1.2. To be eligible for a return, the item(s) must be unused, undamaged, and in the same condition as received. It must also be in the original packaging.
2. Initiating a Return
2.1. To initiate a return, please contact our customer support team at eazzyglobal@gmail.com within [number] days of receiving your order. Please provide your order number and the reason for the return.
2.2. Our customer support team will provide you with instructions on how to return the item(s), including the return address and any additional information required.
3. Return Shipping
3.1. You are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product. In such cases, we will provide you with a prepaid return label.
3.2. We recommend using a trackable shipping service and purchasing shipping insurance for your return package. We are not responsible for any lost or damaged return shipments.
4. Refund Process
4.1. Once we receive your return package and verify the condition of the item(s), we will process your refund within [number] business days.
4.2. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card issuer.
5. Exchanges
5.1. If you would like to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer support team for a return authorization.
5.2. Exchanges are subject to product availability. If the desired item is out of stock, we will issue a refund for the returned item(s).
6. Damaged or Defective Items
6.1. If you receive a damaged or defective item, please contact us immediately upon receipt with photos of the damage or defect. We will provide further instructions on how to proceed with a replacement or refund.
7. Contact Us
7.1. If you have any questions or concerns about our Refunds and Returns Policy, please contact our customer support team at:
Email: eazzyglobal@gmail.com
Address: No 14, Mohammed Alowonle, Lagos, Nigeria
8. Changes to Policy
8.1. We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. The most current version of the policy will be posted on our website.